gluttiA little help
with Glutti.
Questions about scanning, product records or the app? We’re here to help.
Contact Glutti
Tell us your phone model, app version and what happened. For a product problem, include its barcode, brand and country. Please leave out medical records and other sensitive details.
Common questions
Why can’t Glutti find a product?
Not every product is in Open Food Facts. Check the barcode, try manual entry and confirm your connection. If no record is found, continue scanning your next product. A missing record does not mean a food is gluten-free.
Can I trust the result instead of the label?
Read the current pack first. Community records can be incomplete or outdated, and recipes can change. Glutti reports available evidence; it does not test or certify food. Ask the manufacturer or your clinician or dietitian if you need advice.
Why does Glutti need the camera?
Only to read barcodes on your device. Glutti does not save or upload camera photos. You can enter a barcode manually instead and change camera permission in your phone settings.
Does Glutti work offline?
You can open previously saved product records and use the lessons offline. A new lookup or refresh needs internet. Saved information may be outdated, so check the pack.
How do I change the language?
Tap the EN or HR language button on the home screen to switch between English and Croatian. Ingredient text stays in the language supplied by the database.
How do I remove my data?
Unsave individual products in the app. To remove all local records and progress, delete the app (not just offload it on iOS), or clear its storage in Android settings. If your device restores an operating-system backup, app data may return. See Data and deletion.